Privacy Policy
Last Updated: October 2026
UG Arts LTD (“we”, “us”, “our”) operates the event space, nightclub, and cocktail bar located at 35 Union Street, Bristol. We are committed to protecting and respecting your personal data.
This Privacy Policy explains how we collect, use, and safeguard your personal information when you visit our venue, buy tickets, use our website, or interact with our communication platforms.
1. Important Information & Who We Are
UG Arts LTD is the data controller responsible for your personal data.
- Data Controller:
- UG Arts LTD
- Venue Address:
- 35 Union Street, Bristol, BS1 2DJ, UK
- Contact Email:
- info@tilt.club
If you have any questions about this privacy policy or our data protection practices, please contact us using the email above.
2. Information We Collect About You
We collect and process different types of personal data depending on how you interact with us:
- Identity Data: Name, age, or date of birth (for entry requirements and age verification).
- Contact Data: Email address, phone number, and location details.
- Preference Data: Interests, preferences, and marketing choices.
- Technical & Usage Data: IP address, interaction details via website forms, messaging tools, and email sign-ups.
- Security & Visual Data: CCTV video recordings collected on-site at 35 Union Street, Bristol.
3. How We Collect Your Data
We use different methods to collect data from and about you:
- Direct Interactions: When you fill out website forms, buy event tickets, sign up for newsletters, or message us directly.
- Ticketing Platforms: When you purchase tickets for our events via third-party ticketing tools (e.g., Ticket Tailor).
- Automated Messaging & Social Media: When you message or interact with us on messaging platforms or social channels (e.g., WhatsApp, ManyChat, Meta / Facebook / Instagram).
- On-Site Recording: When you visit our venue at 35 Union Street, Bristol, where CCTV operates continuously for health, safety, and security purposes.
4. How We Use Your Personal Data & Legal Basis
We will only process your personal data when the law allows us to. Most commonly, we process your data under the following legal bases:
| Data Type | Purpose / Activity | Legal Basis under UK GDPR |
|---|---|---|
| Identity & Contact Data | Processing ticket purchases and providing entry to events. | Performance of a Contract |
| CCTV Images | Crime prevention, premises security, and safety monitoring at the venue. | Legitimate Interests (ensuring safety of guests and staff) & Legal Obligation |
| Contact, Location & Interest Data | Direct marketing, event updates, and news via email or messaging platforms. | Consent (where requested) or Legitimate Interests |
| Identity & Age Data | Ensuring compliance with UK licensing laws (18+ entry verification). | Legal Obligation |
5. Third-Party Service Providers
We share your data with trusted third-party service providers who assist us in operating our business and hosting our events. All third-party providers are required to process your data in compliance with UK GDPR:
- Ticketing: Ticket Tailor (ticket purchasing and guest lists)
- Email Marketing & CRM: Mailchimp, ActiveCampaign
- Messaging & Automation: ManyChat, WhatsApp (Meta Platforms)
- Social & Digital Advertising: Meta Platforms (Facebook/Instagram)
We do not sell your personal data to third parties.
6. CCTV Policy
CCTV operates throughout our premises at 35 Union Street, Bristol.
- Purpose: To ensure guest and staff safety, prevent crime, and manage health and safety compliance.
- Retention: Footage is retained for a limited period (typically 30 days) unless required for an ongoing investigation or legal proceedings, after which it is automatically overwritten.
7. Data Retention
We will only retain your personal data for as long as necessary to fulfill the purposes for which it was collected, including satisfying any legal, accounting, or regulatory requirements.
8. Your Legal Rights
Under UK GDPR, you have rights regarding your personal data, including the right to:
- Access: Request access to the personal data we hold about you (including CCTV footage where applicable).
- Correction: Request correction of any incomplete or inaccurate data.
- Erasure: Request the deletion of your personal data ("right to be forgotten").
- Object or Restrict: Object to or request restriction of processing your data for direct marketing.
- Withdraw Consent: Withdraw consent at any time where we rely on consent to process your data (e.g., unsubscribing from marketing emails).
To exercise any of these rights, please email us at info@tilt.club. You also have the right to lodge a complaint with the Information Commissioner's Office (ICO) (www.ico.org.uk) if you believe your data has been handled improperly.